Frequently Asked Questions
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Frequently Asked Questions

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How to Order


We ship to all states and territories within the United States and Canada.

Shipments to and/or from U.S. Territories, Alaska, and Hawaii may require additional time (no extra cost) but may have restrictions based on item type, weight and size.

Standard Delivery 

Please allow 3-5 business days (excluding weekends and holidays) following the confirmation email of your order and receipt of payment.

Next Day Delivery

Items purchased and processed before 4:00 PM (Eastern Standard) will be delivered the next business day. Orders placed on Friday after 4:00 PM will be delivered the following Tuesday at the latest.

Next day delivery is not available for US Territories, Alaska, Hawaii or PO Boxes at this time.

International Orders

We ship to countries outside of the United States and Canada for an additional fee. Fees are determined by weight, size and quantity and location of delivery. Fees will be accessed upon checkout. 

We proudly ship using the following partners; United States Postal Service, FedEx, UPS, and DHL.

 

It should take 3 to 5 business days for your package to arrive. 

Orders processed after 4:00 PM (EST) will be mailed the following business day, excluding weekends and holidays.

Our Customer Care Department is available to assist you with any questions or concerns related to your order via live chat or via telephone at (855)526-1220.

Yes, we ship to all countries throughout the world. 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit.  Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new, unused condition with all original tags and labels attached.

Return Process

To return an item please email customer service at returns@shopcandybazaar.com to receive a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Candy Bazaar, Inc. 

Attn: Returns

RMA #

PO Box 790265

Paia, Hi 96708

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be reimbursed by us.

Refunds 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Returns may take 1-2 billing cycles to appear on your credit card statement, depending on the card issuer. We will notify you by email when your return has been processed.

Exceptions

The following items may not be returned:

Opened food items where 2 or more is missing.

Worn merchandise.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please note a $5.00 restocking fee will be charged for all returns.

Discounted items and sale items cannot be returned.

If you have any questions regarding our return policy please contact us at (855)526-1220 or email returns@shopcandybazaar.com

Payment Options


We accept all major credit cards.

We currently do not support Apple Pay at our community markets and pop-up shops but are looking to accept in the future at our retail locations.

Yes, absolutely. All of our gift cards carry the Visa logo and can be purchased here. There is a fee of $7.00. We will mail your card to the recipient. Candy Bazaar gift cards can be used in our store or wherever Visa cards are accepted.

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